# Support SLA (Schedule A)

_Last updated: 2026._

This Schedule A describes Foldspace AI's support tiers and service-level commitments for eligible plans.

## Support tiers

- **Standard** — business-hours support for Starter and Kinetic plans
- **Priority** — expedited response for Scale plans
- **Enterprise** — dedicated support with custom SLAs

## High availability

Scale and Enterprise plans include high availability with multi-provider failover.

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