Taking out the guesswork.
Turn every agent conversation into a labeled signal of intent, resolution, and gaps.
Watch a 2-minute demo of Conversational Analytics in action.
The why behind the what.
Understand user demand
Users ask for what they want, in plain words. Prioritize the roadmap on real demand.
Find knowledge gaps
See what the agent couldn't answer, and fill the gap.
User sentiment
Learn what users really like and where there is room to grow. User sentiment shows the why.
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Build, measure, learn and iterate.
Analyze conversations
Read what users actually ask the Product Agent, classified by User Intent and broken down by segment or use case.
Catch frustration early
User Sentiment flags the conversations that turned negative, so you see where users struggle before they churn.
Grow agent adoption
Know exactly who's using the agent and who isn't, with Audiences and Segments by plan, account, or activity.
See if it sticks
Active-user and retention trends show whether the agent keeps users coming back, or catch the early signs it doesn't.
Spot unsupported requests
Agent Gap surfaces what users asked for that the product couldn't deliver, split into what to build and what to document.
Increase user success
See which conversations resolved, replay the ones that didn't with Session Replay, and fix what's breaking.
Track account adoption
Segment agent usage by account to spot adoption gaps before they widen.
Speed up time-to-value
Compare time-to-outcome for the agentic path versus the old click path.
Catch and report issues
Unresolved and Escalated conversations get flagged automatically, and Session Replay shows what went wrong.
What teams do with intent data.
Decide what to build next
Action Gaps rank real demand for features that don't exist yet, so the roadmap follows evidence, not opinion.
Spot friction before it churns
A rising Reported Issue line or falling Resolution Rate is an early warning you can act on this week.
Increase revenue
Find the high-intent use cases and features users succeed at, and invest in the ones that drive adoption and expansion.
Stop guessing. Start reading intent.
Your users are telling you exactly what they want and where the product falls short. This is how you hear it.